Call Center Representative, Pharmacy Tech Support

IQVIA

Remote Pharmacy Support Call Center Representative providing payment assistance solutions to patients via multiple contact methods. Requires prior call center and pharmacy technician experience with an 18/hr pay rate.

Posted 4/22/2026contractRemote • Arizona, Idaho, Nevada, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
Quickly assess the user's issue and provides first level support for problem resolution
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
Recognize operational challenges and suggest recommendations to management, as necessary
Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am – 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST – 8:00pm EST) under moderate supervision

Requirements

What you’ll need

High School Diploma or equivalent
Pharmacy Technician experience required
HIPAA certified
Call center experience required (3+ years preferred)
Experience in medical claim processing is a plus
Bi-lingual (English/Spanish) is a plus

Benefits

Comp & perks

Health insurance
401(k)
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Pharmacy Technician experiencemedical claim processing

Soft Skills

customer supportproblem resolutioncommunicationrecommendationoperational challenge recognition

Certifications

HIPAA certified