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Medical Information and Adverse Event Intake Specialist, Slovenian, Croatian, English
IQVIAMedical Information Specialist providing phone support for healthcare inquiries and quality complaints. Reviewing and processing operational data within a collaborative Lifecycle Safety team environment.
About the role
Key responsibilities & impact- Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required
- Receive, triage, review and process Lifecycle safety operational data
- Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations
- Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data
- Build a positive, collaborative team environment with Lifecycle safety team members, lead by example
- Establish and maintain effective team project service operations communications
- Liaise with Project Manager by proactively identifying issues and proposing solutions
- Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives
Requirements
What you’ll need- Life Sciences Degree
- Excellent written and verbal skills in Slovenian, Croatian and English
- Willingness and aptitude to learn new skills across our Lifecycle Safety service lines
- Excellent attention to detail and accuracy maintaining consistently high-quality standards
- Excellent organizational skills and time management skills
- Ability to establish and maintain effective working relationships with coworkers, managers and clients
- Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.
Benefits
Comp & perks- Medical information call center services support
- Development opportunities
- Training and mentoring for less experienced team members
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrymedical terminologyquality controlcase closuredata processingnarrative writingquery generationreconciliation
Soft Skills
written communicationverbal communicationattention to detailorganizational skillstime managementcollaborationproblem-solvingrelationship building
Certifications
Life Sciences Degree