IQVIA

Client Service Director – Marketing, Brand Promotion

IQVIA

full-time

Posted on:

Location Type: Remote

Location: Connecticut • Massachusetts • United States

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Salary

💰 $61,200 - $153,000 per year

Job Level

Lead

Tech Stack

Go

About the role

  • Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, achieving project goals, and timelines
  • Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs)
  • Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring
  • Monitor project to guarantee adherence and pull-through of client strategy
  • Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress
  • Manage and attend relevant internal meetings, as assigned
  • Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams
  • Adhere to all standard operating procedures (SOP’s) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs
  • Develop and maintain working knowledge of managed products and disease areas
  • Develop and assist with preparation of client pitches, presentations, and metrics
  • Manage faculty recruitment, engagement, and relationships on behalf of clients
  • Maintain regular contact with client to ensure expectations are met
  • Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings
  • Synthesize client feedback for implementation by project team members
  • Collaborate with internal project team members and departments including Scientific Services, Interactive/Graphics, and Marketing to ensure client expectations are being met
  • Track and report on all opportunities, key milestones, support requirements, etc.
  • Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team
  • Ensure Simpson’s brand is properly represented and promoted throughout client interactions, communications, and deliverables
  • Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product
  • Provide data, decisions and delivery of services in support of client, project and community success

Requirements

  • 3+ years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency
  • 1+ year(s) of experience in a pharmaceutical/healthcare promotional role is preferred
  • Bachelor’s or Master’s degree required, preferably with emphasis in Marketing, Business, or Science
  • Experience using Veeva is highly preferred
  • Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.)
  • Experience with Basecamp or similar project management systems is preferred
  • Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships
  • Strong organization, time management, and project management skills
  • Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson
  • An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences
  • Great team player with a strong drive and willingness to take initiative
  • Ability to travel to meet with stakeholders as necessary (up to 25% of time)
Benefits
  • Health insurance
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementscientific accuracy validationclient presentationsbudget monitoringquality assuranceSOP creationdata analysismetrics preparationfaculty recruitmenttime management
Soft Skills
strong communicationteam collaborationrelationship buildingorganizationinitiativeleadershiptraining and developmentclient serviceproblem-solvingadaptability