Cluster Lead, Accounts and Customer Growth – Global Advisory Services
IQVIA
full-time
Posted on:
Location Type: Office
Location: Singapore • Singapore
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Job Level
About the role
- Be the senior face of DTAS for your Cluster, trusted by SVP‑level and other senior stakeholders as a strategic advisor, sounding board, and thought‑partner
- Set and own the Technology and Advisory Services growth agenda for your cluster — defining key client priorities, shaping large‑scale opportunities, and driving year‑over‑year expansion and customer satisfaction
- Model deep client intimacy and exemplify best‑in‑class client leadership, operating close to your customers, regularly present onsite, and deeply embedded in their strategic priorities
- Facilitate cross‑functional collaboration to leverage expertise within Advisory Services (brand strategy, portfolio strategy, value & access, digital health) and the broader DTAS portfolio (data strategy, architecture, outsourcing, technology) — fostering a culture of excellence, collaboration, and innovation.
- Ensure high-impact delivery, ensuring work is insight‑rich, strategic, rigorous, and reflective of the high expectations of our customers; further, you will work with your peers across DTAS to ensure a consistent and high standard of deliverable quality and customer experience
- Cultivate and nurture top talent, coaching and elevating emerging leaders, providing crisp direction, and creating an environment where teams thrive and grow.
- Inform and deepen IQVIA’s Thought Leadership and insight, collaborating with IQVIA’s Thought Leadership organization and front-line practitioners to shape, refine, and communicate strategic insights about critical issues facing our clients
- Influence across the enterprise, collaborating closely with other DTAS leaders, GADs, Client Partners, and senior executives to lead and shape client engagement on priority topics and accelerate impact
- Own your business, delivering on customer revenue and margin targets
Requirements
- Experience operating at Senior Principal or Partner level in a top-tier consulting environment or comparable internal strategy/advisory leadership.
- Broad capabilities and experience across key client priorities, including technology, transformation, commercial strategy, and health care.
- A track record of owning and growing major client relationships, with deep comfort engaging senior decision-makers.
- Strong commercial acumen: opportunity shaping, complex pursuit leadership, customer value articulation, senior stakeholder orchestration.
- A leadership style that inspires confidence, unlocks team performance, and elevates the bar for consulting excellence.
- Ability to lead, inspire, and develop multi-disciplinary teams in a dynamic, evolving environment.
- Passion for client engagement and a pronounced ability to operate with high presence on client site, building trust through proximity, responsiveness, and insight.
- Deep intellectual curiosity and learning agility: a pronounced ability to learn and digest new content and to apply it to customer challenges and priorities.
- Exceptional communication, storytelling, and influence skills — able to simplify, inspire, and drive alignment across diverse groups.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client relationship managementcommercial strategytransformation strategytechnology strategydata strategyportfolio strategydigital healthoutsourcinginsight-rich deliverystrategic advisory
Soft Skills
leadershipteam performanceclient engagementcommunicationstorytellinginfluencecollaborationcoachingtrust buildingintellectual curiosity