IQVIA

Care Manager – Patient Call Center

IQVIA

contract

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $22 - $23 per hour

Job Level

Junior

About the role

  • Perform outbound calls to obtain appropriate information and document accurately
  • Responsible for answering in-bound calls and assisting customers with pharmacy related services
  • Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service
  • Contact insurance companies for benefit investigation and coverage eligibility
  • Provide prior authorizations and appeals support
  • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
  • Update job knowledge by participating in educational opportunities and training activities
  • Work efficiently both individually and within a team to accomplish required tasks
  • Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s
  • Report ADE’s according to program policy and guidelines
  • Adhere to all HIPAA guidelines
  • May assist with onboarding new employees

Requirements

  • High School Diploma or equivalent
  • Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience
  • Previous data entry experience (minimum three months) and ability to type 30wpm+
  • Must be computer savvy, to include navigating multiple computer tabs, monitors, and applications
  • Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.)
  • Exceptional communication skills, both written and verbal
  • Able to work in a virtual team environment by being available and responsive during working hours
  • Excellent follow through
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical billingreimbursementinsurance verificationdata entrytyping 30wpm+prior authorizationsappeals support
Soft Skills
communication skillsprofessionalismteamworkcustomer servicefollow through
Certifications
High School Diploma