IQVIA

Bi-lingual Pharmacy Tech Support/Call Center Rep

IQVIA

contract

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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Salary

💰 $18 per hour

About the role

  • Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
  • Quickly assess the user's issue and provides first level support for problem resolution
  • Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
  • Recognize operational challenges and suggest recommendations to management, as necessary
  • Ability to work 40 hours per week under moderate supervision
  • Multiple shifts available: 8:00 am - 5:00 pm EST, 9:00 am – 6:00 pm EST, 10:00am – 7:00pm EST, 11:00 am – 8:00pm EST

Requirements

  • High School Diploma or equivalent
  • Pharmacy Technician experience required
  • HIPAA certified
  • Call center experience required (3+ years preferred)
  • Experience in medical claim processing is a plus
  • Bi-lingual (English/Spanish)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Pharmacy Technician experiencemedical claim processing
Soft Skills
customer supportproblem resolutioncommunicationrecommendationoperational challenge recognition
Certifications
HIPAA certified