IQVIA

Associate Director, Product Customer Success

IQVIA

full-time

Posted on:

Location Type: Office

Location: Falls Church • North Carolina • Pennsylvania • United States

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Salary

💰 $83,600 - $232,900 per year

Job Level

Senior

About the role

  • Lead solution adoption and optimization to deliver business outcomes
  • Act as primary contact from sales handoff through implementation and support
  • Develop and execute mutual success plans aligned with customer goals
  • Monitor customer health metrics, identify risks, and implement mitigation strategies
  • Manage expectations, satisfaction, and issue resolution across teams
  • Gather and translate client feedback to improve product and services
  • Identify process improvements and growth opportunities
  • Support account planning, renewals, and expansion initiatives

Requirements

  • 7–10 years’ experience in life sciences or clinical operations
  • 3–5 years in customer-facing leadership
  • Deep knowledge of clinical trial workflows and SaaS solutions
  • Bachelor’s degree required; Master’s preferred
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
clinical trial workflowsSaaS solutions
Soft Skills
leadershipcustomer-facingissue resolutionexpectation managementcommunicationproblem-solving
Certifications
Bachelor's degreeMaster's degree