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IQVIA

Associate Director, Product Customer Success

IQVIA

. Lead solution adoption and optimization to deliver business outcomes .

Posted 4/3/2026full-timeFalls Church • North Carolina, Pennsylvania, Virginia • 🇺🇸 United StatesSenior💰 $83,600 - $232,900 per yearWebsite

About the role

Key responsibilities & impact
  • Lead solution adoption and optimization to deliver business outcomes
  • Act as primary contact from sales handoff through implementation and support
  • Develop and execute mutual success plans aligned with customer goals
  • Monitor customer health metrics, identify risks, and implement mitigation strategies
  • Manage expectations, satisfaction, and issue resolution across teams
  • Gather and translate client feedback to improve product and services
  • Identify process improvements and growth opportunities
  • Support account planning, renewals, and expansion initiatives

Requirements

What you’ll need
  • 7–10 years’ experience in life sciences or clinical operations
  • 3–5 years in customer-facing leadership
  • Deep knowledge of clinical trial workflows and SaaS solutions
  • Bachelor’s degree required; Master’s preferred

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
clinical trial workflowsSaaS solutions
Soft Skills
leadershipcustomer-facingissue resolutionexpectation managementcommunicationproblem-solving
Certifications
Bachelor's degreeMaster's degree