Customer Services Specialist – Sales & Marketing Support
IQVIA
full-time
Posted on:
Location Type: Office
Location: Delft • Netherlands
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About the role
- Act as a primary point of contact for customer and internal inquiries relating to product orders and services
- Manage and track sales orders, ensuring accurate documentation and timely processing
- Coordinate with logistics and distribution partners to support product shipments, returns and issue resolution
- Support activities in line with Good Distribution Practice (GDP) requirements, including documentation and investigations
- Identify, document and appropriately escalate product quality complaints and adverse events
- Maintain accurate customer, prescriber and order information in relevant systems
- Provide sales & marketing support, including coordination of materials, agencies, approvals and localisation activities
- Manage traffic and timelines for the production and distribution of print and digital materials
Requirements
- Bachelor’s degree in Life Sciences, Healthcare Management, Business Administration, or a related field
- Relevant experience in customer service, logistics, operations or commercial support roles
- Experience in the pharmaceutical or healthcare environment is beneficial but not essential
- Strong organisational skills with high attention to detail
- Ability to manage multiple priorities and work calmly under pressure
- Proactive, hands‑on approach with a strong sense of ownership
- Confident communicator, comfortable working with internal teams, agencies and external partners
- Willingness to work primarily on‑site at offices in Delft, especially during onboarding
- English and Dutch required
- Full‑time availability
- Ability to commute to Delft/ surrounding area
Benefits
- Work in a dynamic, collaborative environment
- Exposure to international teams
- Structured development within a global organisation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementdocumentationlogistics coordinationGood Distribution Practice (GDP)quality complaint documentationsales supportmarketing supportdigital materials productionprint materials production
Soft Skills
organizational skillsattention to detailability to manage multiple prioritiescalm under pressureproactive approachownershipcommunication skills
Certifications
Bachelor’s degree in Life SciencesBachelor’s degree in Healthcare ManagementBachelor’s degree in Business Administration