Manager – ITIL Support
IQVIA
full-time
Posted on:
Location Type: Office
Location: Kochi • India
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About the role
- Maintain Application Portfolio accuracy
- Overseeing user access reviews
- Acts as the primary contact during audits
- Participate in high‑impact incident bridges
- Collaborate with Product Support, Product Owners and Business owners
Requirements
- Bachelor’s/Master degree in computer science, Information Technology, or related field
- 12+ years of experience in IT service management
- Strong understanding of regulated environments and compliance requirements
- SQL, Cloud Technologies (Azure/AWS), Project Management, Service Ownership, Product Support
- Meeting regularly with Stakeholders for each regulated application
Benefits
- Competitive salary
- Health insurance
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLCloud TechnologiesAzureAWSProject ManagementService OwnershipProduct Support
Soft Skills
collaborationstakeholder managementcommunication