IQVIA

Customer Success Specialist – SaaS

IQVIA

full-time

Posted on:

Location Type: Office

Location: Madrid • Spain

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About the role

  • Ensures fulfilment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
  • Assists team members to build, establish, and maintain effective business relationships with clients, and proactively supports their needs as their day-to-day contact, possibly focused on a specific product or service.
  • Ensures that the product deliverable meets the customer's specifications, including timeliness and quality through review and verification.
  • Maintains effective internal communications with sales and other key account owners to keep all apprised of activities with the client.
  • Deliver targeted reports as required.
  • Monitors performance against existing service agreements and ensures client’s obligations are met.
  • Carries out client research to ensure an in-depth understanding of the client, specific business line, and/or therapeutic market.
  • Conducts product/services and process training for clients and other employees.
  • Potentially conduct service meetings at client sites.
  • Represents IQVIA on external client projects.
  • Identifies and escalates potential risks or issues to the appropriate internal teams to ensure timely resolution.
  • Provide feedback to product development teams based on client interactions to help improve future product offerings.

Requirements

  • Bachelor's Degree Req
  • Two (2) years of related work experience Req
  • Meeting facilitation, presentation, and training experience Req
  • Proficiency in PC applications, such as Excel, PPT, and Word
  • Demonstrated problem-solving, analytical, and strong customer service skills
  • Demonstrated ability to develop and maintain relationships in a diverse business environment
  • Ability to travel to clients and IQVIA offices as appropriate
  • Strong organizational skills and attention to detail.
Benefits
  • A degree of flexibility re working hours is required for this role
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
meeting facilitationpresentationtrainingproblem-solvinganalytical skillscustomer serviceorganizational skillsattention to detail
Soft Skills
relationship buildingcommunicationclient satisfactionteam collaboration
Certifications
Bachelor's Degree