IQVIA

Client Service Analyst – Level 3

IQVIA

full-time

Posted on:

Location Type: Office

Location: Parsippany • New Jersey • Pennsylvania • United States

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Salary

💰 $49,500 - $124,000 per year

About the role

  • Under broad guidance, ensures clients obtain maximum value from products and services
  • Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction
  • Assists team members to build, establish and maintain effective business relationships with clients
  • Ensures that the product deliverable meets the customer's specifications, including timeliness and quality
  • Partners with the account manager and clients to derive optimum value from IQVIA products and services
  • Maintains effective internal communications with sales and client service support
  • Monitors performance against existing service agreements and ensures client’s obligations are met
  • Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market
  • May conduct product/services and process training for clients and other employees
  • May conduct service meetings at client sites
  • Represents IQVIA on external client projects
  • May mentor and lead other client service reps and represent the manager in their absence

Requirements

  • Bachelor's Degree Req
  • Four (4) years of related work experience Req
  • One (1) to two (2) years experience as an IQVIA Client Service Representative Req
  • Broad knowledge of the concepts, practices and procedures of the client service representative field Req
  • Broad knowledge of IQVIA products and the Pharmaceutical industry Req
  • Meeting facilitation, presentation and training experience Req
  • Proficiency in PC applications, such as Excel
  • Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
  • Demonstrated problem solving, analytical and strong customer service skills
  • Demonstrated ability to develop and maintain relationships in a diverse business environment
  • Ability to travel to clients and IQVIA offices as appropriate
  • Accreditation preferred in multiple business lines of IMS service certification program Req
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client servicedata analysisproblem solvingpresentationtrainingrelationship managementcontract fulfillmentservice agreement monitoringproduct knowledgedatabase manipulation
Soft Skills
communicationteam collaborationcustomer servicementoringleadershiporganizational skillsanalytical thinkingadaptabilityinterpersonal skillsfacilitation
Certifications
Bachelor's DegreeIMS service certification