Contact Center Representative – Hybrid
IQVIA
full-time
Posted on:
Location Type: Hybrid
Location: Leipzig • Germany
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About the role
- Professional support for a defined customer base in the healthcare sector
- Handling incoming phone and written inquiries regarding health insurance billing
- Qualified, customer-focused and timely processing
- In-depth research using various software solutions
- Use of a ticketing system for internal communication
- Processing of department-internal mail
- Input of experience and ideas to improve customer service
Requirements
- Completed vocational training or initial professional experience in telephone and written customer support
- Enjoys phone communication and advising customers
- Strong service and customer orientation
- Confident PC skills and proficient with common MS Office products
- Strong team player
- Focused and self-directed working style
Benefits
- Family-friendly scheduling
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supporthealth insurance billingin-depth researchticketing systemMS Office
Soft skills
customer-focusedtimely processingstrong service orientationphone communicationadvising customersstrong team playerself-directed working style
Certifications
completed vocational training