Bilingual Senior Care Manager, Patient Support Services
IQVIA
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Illinois, Massachusetts, North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $23 per hour
Job Level
Senior
About the role
- Perform outbound calls to obtain appropriate information and document accurately
- Responsible for answering in-bound calls and assisting customers with pharmacy related services
- Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service
- Contact insurance companies for benefit investigation and coverage eligibility
- Provide prior authorizations and appeals support
- Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
- Update job knowledge by participating in educational opportunities and training activities
- Work efficiently both individually and within a team to accomplish required tasks
- Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s
- Report ADE’s according to program policy and guidelines
- Adhere to all HIPAA guidelines
- May assist with onboarding new employees
Requirements
- Bilingual English/ Spanish
- High School Diploma or equivalent, some college preferred
- Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience
- Previous data entry experience (minimum three months) and ability to type 30wpm+
- Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc) and soft phone systems (WebEx, Mitel, Shoretel, etc.)
- Exceptional communication skills, both written and verbal
- Able to work in a virtual team environment by being available and responsive during working hours
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billingreimbursementinsurance verificationdata entrytypingMicrosoft Suitesoft phone systemsprior authorizationsappeals supportquality standards
Soft skills
communication skillsprofessionalismcourteous serviceteamworkefficiencyresponsivenesscustomer serviceadaptabilityattention to detailproblem-solving