Care Manager – Patient Support Call Center
IQVIA
full-time
Posted on:
Location Type: Remote
Location: Remote • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $22 per hour
Job Level
JuniorMid-Level
About the role
- Responsible for answering in-bound calls and assisting customers with pharmacy related services
- Contact insurance companies for benefit investigation and coverage eligibility
- Complete prior authorizations with attention to detail and accuracy
- Assist patients with the enrollment process for copay assistance programs
- Provide customers with courteous, friendly, fast, and efficient service
Requirements
- High School diploma required, associate degree or higher preferred
- Minimum 2+ years’ experience in medical billing, insurance verification or similar patient services experience preferred
- Must be currently working on a current access or affordability project with IQVIA
- Fully competent in MS Office (Word, Excel, PowerPoint)
- Bilingual (Spanish) highly desirable
- Experience using a CRM and integrated telephony platform a plus.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billinginsurance verificationprior authorizationscopay assistance programs
Soft skills
customer serviceattention to detailcourteousfriendlyefficient
Certifications
High School diplomaassociate degree