Field Service Technician
IQVIA
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Connecticut, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $30 per hour
Job Level
Mid-LevelSenior
About the role
- Responds to, evaluates and prioritizes assigned service orders, for assistance with remediation needs are required by the client; including hardware, software, networking, customer service and other technologies.
- Performs remediation on medication dispensing hospital units within a hospital setting.
- Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner.
- Effectively documenting all steps taken to service the request in the appropriate tracking system.
- Handles problem recognition and escalating and/or collaborating to solve, more complex issues to advanced team members or department management.
- Maintains personal parts inventory and actively resources needed parts from approved sources.
- Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area.
- If supporting an area outside of their normal region, efforts will be made in advance to secure proper vendor credentialing.
- Sets scheduled availability within BD systems so that notification of new work can be received.
- Works with Novasyte to make BD aware of time off requests for gap coverage and planning.
- Follow calibration protocol for all tools used to service BD equipment in a timely manner to maintain compliance through customer servicing.
Requirements
- HS Diploma minimum is required or higher degree is preferred.
- Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems.
- Experience as a military technician, computer technician or other complex electronics technician preferred.
- Experience supporting automation equipment in a healthcare setting is a plus.
- Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.
- Strong communication skills and ability to provide exceptional customer support.
- This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS.
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required.
Benefits
- Medical Benefits 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingelectronicsmechanicselectromechanical systemsautomation equipmenttechnical supportcustomer serviceremediationcalibrationinventory management
Soft skills
communicationcustomer supportprofessionalismempathyreliabilityresourcefulnessproblem recognitioncollaborationdocumentationresponsiveness
Certifications
HS Diplomavendor credentialingproof of vaccination