Client Service Analyst
IQVIA
full-time
Posted on:
Location Type: Office
Location: Wayne • New Jersey, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $49,500 - $124,000 per year
Job Level
JuniorMid-Level
About the role
- Serves as the primary support liaison and Information Advisor between the clients and IQVIA
- Maintains on-going contact with clients, ensuring they obtain maximum value from products and services
- Translates client needs into IQVIA solutions/reports
- Follows Standard Operating Procedures to create and maintain individual reports according to client specifications
- Verifies all reports before delivery to the client, on a weekly and monthly basis
- Researches, analyzes and responds to client questions concerning the contents of their deliverables
- Ability to work with a team and independently to build, establish and maintain effective business relationships with clients
- Conducts product and process training for clients and other IQVIA employees
- Partners with clients to derive optimum value from IQVIA products and services
Requirements
- Bachelor’s degree preferred
- Minimum of two years related work experience
- Reasonable knowledge of IQVIA products and services
- Pharmaceutical knowledge / experience preferred
- Knowledge of client service concepts, practices and procedures
- Demonstrated problem solving, analytical, and expert customer service skills
- Proficiency in PC applications - Microsoft suite
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrated ability to develop and maintain relationships in a diverse business environment
- Ability to understand complex concepts, and processes
- Ability to multitask, manage time effectively, and prioritize well
- Meeting facilitation, presentation and training experience preferred
Benefits
- Health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- bonuses
- additional forms of compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client service conceptsproblem solvinganalytical skillscustomer service skillsreport creationdata analysistraining experiencemultitaskingtime managementpresentation skills
Soft skills
effective communicationrelationship buildingindependent workteam collaborationorganizational skillsadaptabilityattention to detailclient liaisonprocess understandingvalue optimization
Certifications
Bachelor's degree