Project Manager II, IRT Client Services
IQVIA
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $58,300 - $145,800 per year
Job Level
Junior
About the role
- Manage the assigned IRT studies ensuring all patients receive the study drug on time
- Develop the relationship with the client during the study
- Act as main point of contact for the client
- Organize or participate in regular client meetings
- Respond to all client requests in a timely manner
- Manage budget and Change Orders (Cos) as required
- Provide regular updates to client on study related information
- Proactively review supply strategy for improvements and identify risks
- Periodically review study data to identify trends or issues
- Author data change requests based on client’s needs
- Review Helpdesk tickets escalated to Project Management
- Draft study specific user guides and finalize based on PM comments
- Investigate issues and manage them through to resolution
Requirements
- Bachelor's degree or equivalent combination of education, training and experience required
- 6 months to 3 years clinical research or project management experience required
- Experience working in a customer service environment preferred
- Strong customer service ethic, always providing excellent service to both internal and external ‘clients’.
- Confident in working with external Clients.
- Accountable to perform tasks on-time, and with high quality.
- Excellent written and verbal communication skills
- Strong team player with ability to work independently
- Solid organizational skills including attention to detail and multi-tasking skills
- Good problem solving and analytical skills
- Ability to learn a technical system (continued development of technical aptitude)
- Strong IT skills and working knowledge of Microsoft Office.
Benefits
- Health and welfare benefits
- Incentive plans
- Bonuses
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
clinical researchproject managementdata analysisbudget managementsupply strategydata change requestsproblem solvinganalytical skillstechnical aptitude
Soft skills
customer servicecommunication skillsteam playerindependenceorganizational skillsattention to detailmulti-taskingaccountabilityrelationship management
Certifications
Bachelor's degree