Bilingual Patient Support Specialist
IQVIA
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Junior
About the role
- Provide clinical support via phone, email, and web
- Handle inbound calls on rotating shifts
- Report adverse events or adverse drug reactions
- Provide patient adherence and compliance support
- Contribute to service excellence and continuous improvement
Requirements
- Fully bilingual in French and English
- Spanish proficiency considered an asset
- Minimum of one year of relevant experience
- Excellent communication skills
- Strong phone etiquette
- Ability to quickly assess a variety of requests
- Organizational and time management skills
- Proficiency with computer environments and common software
- Strong ability to coordinate a range of patient services
Benefits
- Health insurance
- Paid time off
- Professional training
- Remote work
- Participation in team projects
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
bilingualcommunication skillsphone etiquetteorganizational skillstime management skillsability to assess requestscoordination skills