IQVIA

Phone Support Specialist

IQVIA

full-time

Posted on:

Location Type: Remote

Location: Remote • California, Missouri, Ohio, Oregon, Texas • 🇺🇸 United States

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Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Answer calls, assist customers with inquiries, and gather necessary information.
  • Transfer calls to the appropriate department when necessary.
  • Provide technical support, handle complaints, and adhere to training protocols.
  • Utilize a computer to enter information into the CRM tool.
  • Log in on time and efficiently manage all assigned calls.
  • Deliver consistent, high-quality customer support while maintaining professionalism.
  • Collaborate with the Team Manager to meet deliverables.
  • Follow established support processes (e.g., problem resolution, escalation) to ensure SOP compliance and positive customer experiences.
  • Document and update client records based on interactions.
  • Maintain availability to work 40 hours a week.
  • Ensure compliance with company policies and procedures in a highly regulated industry, with thorough and accurate documentation.

Requirements

  • High school diploma required.
  • 1+ years of experience troubleshooting devices (preferred).
  • Strong proficiency in problem-solving.
  • 1+ years of customer service experience.
  • Ability to build rapport with clients.
  • Capacity to prioritize and multitask in a fast-paced environment.
  • Positive and professional demeanor.
  • Able to work on a computer for up to 8 hours daily, performing repetitive motions for data entry.
  • Excellent written and verbal communication skills with demonstrated critical thinking abilities.
  • Reliable internet connection and a quiet workspace.
Benefits
  • Develop strong leadership skills while interacting with peers in the healthcare industry without direct patient care responsibilities.
  • Be at the forefront of cutting-edge medical device technology.
  • Gain professional growth and experience within the medical device industry.
  • Access continuing education via the IQVIA Learning Center.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingdata entryproblem resolutionescalation
Soft skills
problem-solvingbuilding rapportprioritizationmultitaskingcommunicationcritical thinkingprofessionalism
Certifications
high school diploma