Support Engineer

• Provide telephone support of the Optos retinal scanning medical device
• Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™
• Trouble-shoot network problems including connectivity, wireless LAN access, VPN/broadband, and non-reporting issues
• Log interactions into the CRM system
• Evaluate and escalate calls to field teams for critical issues and hardware issues
• Remotely install/troubleshoot software and upgrades, database repair, and remove of software viruses
• Research technical and software issues to identify trends for early detection and repair
• Perform data migration on customer computers.

Tier 2 Technical Support Representative

Customer and Technical Support Consultant – Bilingual

Customer and Technical Support Consultant – Chemistry

ADAS Customer Support Technician

Technical Support Associate

Lead Decision Support Analyst