IQVIA

Client Support – Delivery Analyst

IQVIA

full-time

Posted on:

Location Type: Office

Location: Parsippany • New Jersey, North Carolina, Pennsylvania • 🇺🇸 United States

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Salary

💰 $49,500 - $124,000 per year

Job Level

Mid-LevelSenior

About the role

  • Ensures clients obtain maximum value from products and services
  • Ensures fulfillment of contract specifications and ad-hoc client requests
  • Assists team members to build, establish and maintain effective business relationships with clients
  • Ensures product deliverable meets the customer's specifications
  • Partners with the account manager and clients to derive optimum value from IQVIA products
  • Monitors performance against existing service agreements
  • Research, analyze and respond to clients’ in-depth inquiries
  • May conduct product/services and process training for clients and other employees
  • Represents IQVIA on external client projects
  • Contribute to the preparation of project documentation

Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum 2-3 years related work experience
  • Proven analytical, interpretative, and problem-solving skills
  • Proficient with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel - VLOOKUP and PowerPivot functionality)
  • Broad knowledge of the concepts, practices and procedures of the client service representative field
  • Broad knowledge of IQVIA products and the Pharmaceutical Industry
  • Meeting facilitation, presentation and training experience
  • Ability to communicate effectively within various levels of the organization (written and oral)
  • Demonstrated problem-solving, analytical and strong customer service skills
  • Demonstrated ability to develop and maintain relationships in a diverse business environment
  • Ability to travel to clients and IQVIA offices as appropriate
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development
  • Bonuses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
analytical skillsproblem-solving skillsMicrosoft Office SuiteVLOOKUPPowerPivotclient service representative practicesproject documentation preparationtraining experience
Soft skills
communication skillsrelationship buildingcustomer service skillsmeeting facilitationpresentation skills
Certifications
Bachelor’s degree