Call Center Platform Administrator, Reporting Specialist
CVS Health
CloudMongoDBNoSQLSQL
Call Center Rep / Pharmacy Tech Support
IQVIA
contract
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
Mid-LevelSenior
About the role
- 100% remote contract Pharmacy Support Call Center Representative for IQVIA
- Provide payment assistance solutions such as co-pay cards or vouchers
- Primary contact for patients, pharmacies, and medical professionals utilizing an Opus Health program
- Field requests: card activation, program eligibility, explanation of program benefits, troubleshooting submission rejection
- Provide initial support via telephone, email, fax
- Assess issues and provide first-level support; document resolutions and escalate as needed
- Recognize operational challenges and suggest recommendations to management
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
- Ability to work 40 hours per week
- Ability to work specified EST shifts (8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm)
