Site Training & Content Quality Manager – Connected Devices
IQVIA
full-time
Posted on:
Location Type: Office
Location: Madrid • 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Develop and continually refine site training strategies for Connected Devices solutions, including trainings during study start up as well as “just in time” user-facing materials for use during study start up.
- Lead the design and rollout of site training programs for Connected Devices solutions, typically through the Connected Devices Training Portal.
- Ensure the organization’s study site and participant-facing materials are clear, concise, and high quality.
- Audit and revise template manuals, quick reference guides, and other user-facing materials to ensure clarity, accuracy, and consistency both within and across solutions.
- Align terminology and content across solutions to ensure a unified voice and professional presentation.
- Collaborate with behavioural scientists, UX designers, and device experts to optimise content for comprehension and engagement.
- Manage training record documentation, certificate issuance, and compliance tracking across studies.
- Maintain oversight of training setup requests, timelines, and delivery milestones.
- Implement feedback loops and quality review processes with internal SMEs and study teams.
- Monitor and improve site satisfaction and comprehension metrics through surveys, feedback analysis, and performance tracking.
- Increase efficiency of template content creation by streamlining workflows, standardising formats, and leveraging reusable components.
- Lead initiatives to improve training scalability and reduce site burden through automation and modular content design.
- Contribute to strategic planning for future training innovations, including AI-enhanced learning and patient-level training.
Requirements
- Bachelor’s degree in Life Sciences, Education, Psychology, User Experience (UX) Design, or related field. Master’s preferred.
- 5+ years of experience in training, instructional design, or content management within healthcare or life sciences.
- Excellent communication skills in written English, both for stakeholder management and for user-friendly content generation.
- Training or experience in UX writing is an advantage.
- Strong understanding of clinical trials and regulatory documentation standards.
- Experience with medical devices or digital health technology is a major advantage.
- Experience with LMS platforms, eLearning tools, and document creation tools (ie, for manuals and guides).
- Excellent project management and stakeholder engagement skills.
Benefits
- Be part of a mission-driven team improving healthcare outcomes and clinical research practices through technology
- Work on high-impact projects with visibility across senior leadership
- Enjoy a collaborative, inclusive, and supportive work culture
- Opportunities for growth, learning, and international exposure
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
instructional designcontent managementUX writingclinical trialsregulatory documentationtraining program designcontent optimizationfeedback analysisautomationmodular content design
Soft skills
communication skillsstakeholder managementproject managementcollaborationquality reviewstrategic planninguser engagementcomprehension metrics monitoringefficiency improvementtraining scalability