Senior Account Manager
Telstra
Senior Director, Head of Account Management – Digital
IQVIA
full-time
Posted on:
Location Type: Office
Location: New York City • Massachusetts, New Jersey, New York, North Carolina, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $306,400 per year
Job Level
Senior
About the role
- Lead a high-impact team of 100+ professionals across cutting-edge digital products.
- Collaborate with top-tier pharmaceutical brands, agencies, and publishers.
- Drive innovation in the delivery of digital marketing services that improve patient outcomes.
- Influence strategy and scale operations in a fast-paced, client-centric environment.
- Ensure seamless execution and delivery of products to clients, enabling revenue recognition.
- Partner with Sales to shape go-to-market strategies, client retention plans, and service models.
- Oversee delivery of MediaOS, Digital Media Data, Email, AIM, and Measurement solutions.
- Monitor KPIs and VOC to ensure client satisfaction across IQVIA Digital offerings.
- Identify opportunities to expand client relationships and improve service efficiency.
Requirements
- 10+ years of experience in account management, client services, or digital media leadership roles.
- Proven success leading large, complex teams and managing cross-functional initiatives.
- Deep familiarity with the media ecosystem, including programmatic, social, audience creation, email, endemic, and measurement.
- Strong understanding of HCP and DTC pharma advertising, including key players and dynamics.
- Strategic thinker with excellent communication and stakeholder management skills.
- Experience in healthcare, life sciences, or digital health preferred.
- Skilled in building and nurturing senior-level client relationships across pharmaceutical brands, agencies, publishers, and strategic partners.
- Able to provide strategic counsel, anticipate client needs, and position IQVIA Digital as a trusted advisor and long-term partner.
- Comfortable navigating organizational transformation and leading through ambiguity.
- Brings a forward-looking mindset to evolving team structures, service models, and client engagement strategies in a dynamic, fast-paced environment.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient servicesdigital media leadershipprogrammatic advertisingsocial mediaaudience creationemail marketingmeasurement solutionsdigital marketing servicesKPI monitoring
Soft skills
strategic thinkingcommunicationstakeholder managementclient relationship buildinganticipating client needsnavigating organizational transformationleading through ambiguityinnovationservice efficiencyteam leadership
