IQGeo

Customer Success Manager

IQGeo

full-time

Posted on:

Location Type: Remote

Location: Colorado • United States

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Salary

💰 $60,000 - $70,000 per year

About the role

  • Work closely with customers to ensure a smooth and effective onboarding experience.
  • Build and maintain long-term relationships with telecom customers, ensuring regular check-ins, address any concerns, and ensure satisfaction.
  • Proactively ensure that customers are maximizing the value of the software by providing insights and guidance on best practices.
  • Escalate and/or assist in troubleshooting when necessary.
  • Act as the voice of the customer by relaying feedback to internal teams, influencing product enhancements to the benefit of all SaaS customers.
  • Manage the renewal process by addressing concerns early and identify upsell opportunities.
  • Identify at-risk accounts and take action to prevent churn with a focus on maintaining high net retention.
  • Provide ad-hoc gap-training and ensure customers are informed of new features.

Requirements

  • 2-4 years of experience in a customer success, account management, or customer-facing role.
  • Strong understanding of GIS software and FTTX.
  • Degree in communications, engineering, or related field preferred.
  • Organized and capable of strategic B2B communication management across multiple accounts.
  • Capable of maintaining consistent and accurate CRM data.
Benefits
  • Comprehensive health coverage — we cover 100% of monthly Medical, Dental & Vision premiums for you and your family.
  • Life/AD&D/STD/LTD insurance: monthly premiums are paid 100% for employee
  • SHINE employee ownership program
  • Generous PTO + 8 paid holidays + 2 floating holidays
  • Paid volunteer day each year
  • Enhanced maternity leave policy
  • 401(k) Safe Harbor contribution, with day-one vesting
  • Mentor program
  • Home office support for remote workers.
  • Flexibility & Work-Life Balance: We support hybrid and flexible working arrangements for all employees. We understand that life for many people involves school runs, care giving, or exercising!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GIS softwareFTTXCRM data management
Soft Skills
customer successaccount managementrelationship buildingstrategic communicationtroubleshootingproblem-solvingcustomer advocacytraining