Graduate Research Executive – Customer Experience

Ipsos North America

Ipsos graduate researching customer experiences through surveys, CX platforms, and data analysis. Supporting live client projects and developing actionable insights across multiple industries.

Posted 8/5/2026full-timeLondon • 🇬🇧 United KingdomEntry Level💰 £28,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and a commitment to accuracy while effectively communicating actionable insights derived from data. Proficient in managing multiple projects with a client-focused mindset and a proactive approach to collaboration.

Highest-signal resume keywords

Data AnalysisSurvey DesignClient CommunicationProject ManagementCustomer Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSurvey DesignSampling ManagementQuality ControlDashboard Design

Soft Skills

Analytical MindsetAttention to DetailEffective CommunicationOrganisational SkillsProactive Collaboration

Tools & Technologies

AI ToolsResearch Platforms

Industry Keywords

Customer ExperienceTelcoRetailHospitalityFinancial Services

About the role

Key responsibilities & impact

Work on live client projects across sectors including Telco, Retail & Fashion, Hotels & Hospitality, Auto, and Financial Services
Gain exposure to platform-based customer experience programmes
Support best-practice delivery across the end-to-end project cycle alongside CX experts
Gain experience with survey design, fieldwork, sampling management, quality control, dashboard design, data analysis, and platform functionality
Contribute to and check questionnaires, sampling plans, dashboard specifications, and closed-loop designs
Take responsibility for smaller aspects of projects and support multiple workstreams
Draft client updates and develop presentation delivery skills
Contribute to quarterly reviews and understand project financials
Shadow responses to client requests
Connect client needs to CX products, services, and current industry and internal thinking

Requirements

What you’ll need

Passion for understanding customer behaviour and human behaviour
Analytical and problem-solving mindset
Numeracy and strong attention to detail
Commitment to accuracy and integrity
Effective communication and storytelling skills
Ability to derive actionable insights from data and present them clearly to diverse audiences
Commercial awareness and client-focused mindset
Proactive approach to collaboration and teamwork
Strong organisational skills and ability to prioritise across multiple projects and client needs
Self-awareness and growth mindset
Curiosity and learning agility
Willingness to reflect, learn, and grow
Aptitude for leveraging AI tools and techniques for research and insights in line with Ipsos standards and policies
Previous experience with research data, platforms, or approaches is useful but not essential
Unrestricted right to work in the UK

Benefits

Comp & perks

25 days’ holiday increasing to 30 days over time
Extra day off for your birthday
12-month global Generation Ipsos Graduate Programme
Extensive best-in-class technical, research, personal, and client-focused training
Cohort collaboration and networking opportunities
Eligibility for promotion after completing the programme
Opportunity to work towards the MRS Advanced Certificate
Flexible working
Inclusive bank holiday options
Interest-free Future Talent Loan of up to £1,000
Work from anywhere for up to 4 weeks each calendar year, subject to relevant Right to Work requirements
Bupa Well+ Health and Wellbeing Services
Pension contributions
Income protection
Winter flu jabs
Eye care vouchers
Company paid Curiosity & ESG Days
Diversity and Inclusion Belong Networks