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Ipsos North America

Director

Ipsos North America

Research Director at Ipsos Understanding Unlimited leading qualitative studies for global brands. Overseeing project management, client relations, and team mentorship within a collaborative environment.

Posted 7/20/2026full-timeToronto • 🇨🇦 CanadaLead💰 CA$90,000 - CA$100,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive expertise in qualitative research design and methods, project management, and client relationship building. Proficient in moderating diverse research methodologies and leveraging analytical and storytelling skills to deliver actionable insights.

Highest-signal resume keywords
Qualitative Research DesignClient Relationship ManagementModerating Focus GroupsProject ManagementMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Qualitative ResearchProject ManagementModerating SkillsAnalytical SkillsStorytelling SkillsQual-Quant DesignLogistics ManagementAI Tools for AnalysisQualitative Methods
Soft Skills
Proactive MindsetMentoring Skills
Tools & Technologies
Microsoft SharePointMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
Research AgencyConsultancy SettingClient EngagementsFieldwork

About the role

Key responsibilities & impact
  • Lead the design, execution, and delivery of qualitative research studies — from proposal to debrief.
  • Serve as the primary client contact, providing strategic guidance and insight-driven recommendations.
  • Manage project budgets, timelines, and resources to ensure profitability.
  • Moderate focus groups, in-depth interviews, and workshops.
  • Partner with qualitative team to ensure quality, efficiency, and creative excellence.
  • Mentor junior researchers.
  • Collaborate with cross-functional teams on hybrid qual-quant design.
  • Travel as needed for fieldwork and client engagements.

Requirements

What you’ll need
  • 7+ years of experience in qualitative research, ideally in a research agency or consultancy setting.
  • Deep knowledge of qualitative design + methods, logistics, and project management.
  • Proven track record of building and nurturing client relationships.
  • Exceptional moderating skills across methodologies, audiences, and categories.
  • A proactive mindset — you anticipate challenges and identify opportunities.
  • Strong analytical, language, and storytelling skills.
  • Strong Microsoft Office skills including SharePoint, Word, Excel, PowerPoint.
  • Experience with AI tools for analysis or design a strong asset.

Benefits

Comp & perks
  • Career Development
  • Exceptional benefits package (including generous PTO, healthcare plans, wellness benefits)
  • Flexible workplace policy
  • Strong collaborative culture