Associate Director, CX

Ipsos North America

Client Success Manager at Ipsos leading success workstreams and projects in diverse industries. Ensuring effective client relationships and program delivery across the CX technology platforms.

Posted 6/24/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Work across several different clients
Ensure we translate client requirements effectively
Own Success workstreams such as a new dashboard
Own reporting specs for dashboard reporting
Create client facing materials
Lead on some platform related materials
Work collaboratively alongside other functional specialisms
Input into and lead on elements of regular strategic client reviews
Identify opportunities for Growth and contribute to proposals

Requirements

What you’ll need

Proven experience of delivering on client needs
Proven experience of managing client relationships
Experience in working with, designing, implementing, and managing CX programmes
Strong numeracy skills
Excellent time management skills
Good understanding of research methodologies
High aptitude for technology
Practical experience with AI-based tools for research tasks

Benefits

Comp & perks

25 days annual leave
Pension contribution
Income protection
Life assurance
Health & wellbeing benefits
Financial benefits
Professional development opportunities
Flexible working applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CX programmesresearch methodologiesAI-based tools

Soft Skills

client relationship managementtime managementnumeracy skillscollaborationstrategic thinking