Research Manager – CX

Ipsos North America

Research Manager at Ipsos leading high-quality research projects for clients. Overseeing teams and managing client relationships with expertise in data analysis and project management.

Posted 6/8/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and deliver high-quality research projects for clients
Manage client relationships as the main point of contact for projects
Oversee project teams, ensuring timely delivery within budget
Manage project finances to ensure profitability
Review and ensure the quality of project materials and deliverables
Contribute to business development opportunities by identifying new clients and developing existing accounts
Guide and manage junior team members

Requirements

What you’ll need

Experience managing quantitative tracking studies from set-up through to reporting
Strong understanding of quantitative research methodologies and tracker design
Experience designing surveys and questionnaires for ongoing trackers
Ability to analyse trend data and turn findings into clear insights
Confident presenting results and recommendations to clients and stakeholders
Proficiency in Excel, PowerPoint
Excellent attention to detail and commitment to high-quality delivery
Excellent communication skills, both written and verbal.
Strong organisational and time management skills, being a quick learner and detail-oriented.
Strong numeracy skills and attention to detail.
Financial awareness: experience in proactively managing finances on projects and ensuring project profitability.
Proficient in data analysis software (e.g., SPSS, Q, R)
Knowledge of core AI and machine learning concepts in research, such as predictive modelling and sentiment analysis.
Ability to evaluate and implement AI solutions effectively.

Benefits

Comp & perks

25 days annual leave
pension contribution
income protection
life assurance
range health & wellbeing, financial benefits and professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quantitative research methodologiestracker designsurvey designdata analysisfinancial managementpredictive modellingsentiment analysisExcelPowerPointSPSS

Soft Skills

client relationship managementteam leadershipattention to detailcommunication skillsorganizational skillstime managementanalytical skillspresentation skillsbusiness developmentmentoring