Market Research Manager – Customer Experience

Ipsos North America

Market Research Manager supporting strategic insight delivery for clients, managing research projects and developing solutions to meet their business needs.

Posted 4/27/2026full-timeToronto • 🇨🇦 CanadaJuniorMid-Level💰 CA$60,000 - CA$65,000 per yearWebsite

About the role

Key responsibilities & impact

Manage multiple market research projects at once, within timeline and budgets
Work with clients to understand their business issues and needs in order to develop and design appropriate solutions
Assist in the preparation of proposals, delivering research design and methodological advice to clients and designing questionnaires
Prepare reports and assist in creating presentations and draw conclusions from the data results

Requirements

What you’ll need

2 plus years’ experience in a research environment
Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
Ability to work quickly and accurately while maintaining strong attention to detail
Strong research, analytical, interpersonal, and problem-solving skills
Ability to draw insights and tell a story with data
Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines
Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
Excellent written & verbal communication skills
Work well in a team environment
Bachelor’s Degree or equivalent related experience

Benefits

Comp & perks

Career Development
exceptional benefits package (including generous PTO, healthcare plans, wellness benefits)
flexible workplace policy
strong collaborative culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

market researchdata analysisquestionnaire designreport preparationpresentation creation

Soft Skills

client service orientationattention to detailanalytical skillsinterpersonal skillsproblem-solving skillsstorytelling with dataself-directedorganizational skillswritten communicationverbal communication

Certifications

Bachelor’s Degree