Ipsos North America

Vice President, User Experience, Human Factors

Ipsos North America

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $165,000 - $175,000 per year

Job Level

Lead

About the role

  • Grow the business within Ipsos and create thought pieces by evangelizing UX & HF to Client Officers and Service Line Leads
  • Sell UX & HF design and research work to clients by leveraging network, global Ipsos contacts, and existing client accounts
  • Develop Ipsos’ UX & HF products and value proposition to grow Ipsos UX & HF into the leading global UX & HF agency
  • Manage, mentor, and coach consultants (UX & HF research and design), providing both informal and formal feedback in a motivating and supportive manner
  • Provide account management and oversight of multiple projects throughout the project lifecycle
  • Review project team's work to ensure consistency, high quality, and the delivery of meaningful user experiences
  • Create a unified vision for UX & HF solutions that bases design ideas on research and bases research recommendations on design principles

Requirements

  • Bachelor’s degree in human factors, HCI, Psychology, Industrial Engineering, Industrial Design, Visual Design, Behavioral Sciences or equivalent experience is required (Master’s degree or higher preferred)
  • 7 years of conducting UX & HF research or design is required (10+ years preferred)
  • At least 5 years of leading interdisciplinary UX & HF teams
  • In-depth knowledge of UX & HF design principles and current user research and design methodologies
  • Industry and guidance best practices for conducting human factors research (e.g., FDA guidance, ANSI/AAMI HE75, IEC 62366-1:2015)
  • Experience leading complex research programs within highly regulated environments (e.g., Med Device, Aerospace, Automotive)
  • Record of using engaging presentation and written communication skills with senior clients
  • Record of developing strategic sales with corporate clients
  • Live in or close to Chicago (ideal) as you’ll be close to the research lab.
  • Comfortable operating in fast-paced environment and working with international teams.
Benefits
  • Career Development
  • Exceptional benefits package (including generous PTO, healthcare plans, wellness benefits)
  • Flexible workplace policy
  • Strong collaborative culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX designHF designuser researchdesign methodologieshuman factors researchpresentation skillswritten communication skillsaccount managementproject lifecycle managementinterdisciplinary team leadership
Soft Skills
mentoringcoachingfeedbackmotivationsupportive communicationstrategic salesengagementadaptabilitycollaborationclient relationship management