Project Manager – Call Center, Data Collection
Ipsos North America
full-time
Posted on:
Location Type: Hybrid
Location: Washington • District of Columbia • Florida • United States
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Salary
💰 $170,000 - $175,000 per year
About the role
- Lead our contract supporting a large-scale data collection program
- Oversee data collection operations across five data collection centers (DCCs) nationwide
- Manage a team of staff members collecting critical establishment data
- Serve as single point of contact for contract management
- Maintain corporate on-site decision-making authority
- Supervise and direct all contract personnel across all DCCs
- Ensure contract compliance with all contract requirements
- Monitor and analyze performance metrics
- Develop and implement strategies to improve data collection efficiency and quality
- Prepare and deliver monthly performance reports
- Coordinate with DCC Managers for operational alignment
- Serve as primary liaison between contractor personnel and client representatives
Requirements
- Bachelor's degree
- U.S. Citizenship required due to government contract
- Five (5) years of experience in administration and management of large contracts with multiple concurrent tasks, including planning, budgeting, and staffing
- Three (3) years of experience in corporate on-site decision-making authority
- Two (2) years of experience developing performance metrics with detailed analyses of staffing, requirements matching, and hiring
- Demonstrated experience defining specifications for reports measuring staff productivity and interpreting data to address deficiencies
- Periodic travel to client locations as required
- Must be willing to travel to coordinate with DCC locations
- Must complete required identity verification processes
- Must be available to respond to government inquiries during business hours
- Must be available to work outside normal business hours as needed
- Ability to obtain and maintain required security clearances
Benefits
- Career Development
- Exceptional benefits package
- Generous PTO
- Healthcare plans
- Wellness benefits
- Flexible workplace policy
- Strong collaborative culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data collectioncontract managementperformance metricsbudgetingstaffingdata analysisreportingstrategic planningquality improvementdecision-making
Soft skills
leadershipcommunicationteam managementorganizational skillsproblem-solvinginterpersonal skillscoordinationadaptabilityanalytical thinkingclient liaison