Project Manager – Call Center, Data Collection
Ipsos North America
full-time
Posted on:
Location Type: Hybrid
Location: Washington, DC • District of Columbia • Florida • United States
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Salary
💰 $170,000 - $175,000 per year
About the role
- Serve as the single point of contact for contract management, reporting directly to the client representative
- Maintain corporate on-site decision-making authority for all administrative and technical matters
- Supervise and direct all contract personnel across all DCCs, maintaining a comprehensive management organization
- Manage subcontracting agreements, data security enforcement, and task reporting/coordination
- Ensure contract compliance with all contract requirements
- Monitor and analyze performance metrics to ensure all Acceptable Quality Levels (AQLs) are met or exceeded
- Develop and implement strategies to improve data collection efficiency and quality
- Prepare and deliver monthly performance reports detailing AQL achievement, quality control metrics, and improvement initiatives
- Conduct root cause analysis for any performance shortfalls and implement corrective action plans
- Meet with client representative and program officials monthly (minimum) to review contract performance
- Attend quarterly in-person meetings as required
- Coordinate with DCC Managers in Atlanta, Dallas, Fort Walton Beach, Kansas City, and Washington, DC for operational alignment
- Serve as primary liaison between contractor personnel and client representatives
- Present technical, financial, and administrative updates to program leads
- Ensure all staff complete required data integrity and confidentiality training
- Oversee security and confidentiality compliance per program requirements
- Manage investigations of potential data quality issues, reporting findings within required timeframes
- Ensure proper handling of property and equipment
- Oversee implementation of training programs across all certification modules
- Develop and maintain Telework Plan ensuring productivity standards are met
- Coordinate phase-in operations (45-day period) ensuring seamless transition
- Manage staffing plans to maintain appropriate coverage at all DCC locations
- Ensure proper documentation of all contractor hours for labor-hour billing components
- Manage contract budget across firm-fixed-price and labor-hour components
- Provide monthly expenditure reports by labor category
- Submit projections for labor hour fund requirements 8 weeks before period end
- Ensure accurate invoice documentation and timesheet validation
Requirements
- Bachelor's degree
- U.S. Citizenship required due to government contract
- Five (5) years of experience in administration and management of large contracts with multiple concurrent tasks, including planning, budgeting, and staffing
- Three (3) years of experience in corporate on-site decision-making authority
- Two (2) years of experience developing performance metrics with detailed analyses of staffing, requirements matching, and hiring
- Demonstrated experience defining specifications for reports measuring staff productivity and interpreting data to address deficiencies
Benefits
- Career Development
- Healthcare plans
- Generous PTO
- Wellness benefits
- Flexible workplace policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract managementdata security enforcementperformance metrics analysisroot cause analysisdata collection efficiencybudget managementstaffing plansinvoice documentationtimesheet validation
Soft skills
decision-makingsupervisioncoordinationcommunicationpresentationproblem-solvingleadership
Certifications
Bachelor's degree