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About the role
Key responsibilities & impact- Receive mail, scan into software and file appropriately
- Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
- Answer inbound calls and in person inquiries from customers in a prompt and professional manner
- Assist customers in person to retrieve their mail in a courteous fashion
- Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
- Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
- Ensure the highest level of customer service
- Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
- Perform other customer service responsibilities to assist the corporate office during busy times
Requirements
What you’ll need- Ability to work independently and handle confidential mail with absolute discretion
- Results oriented
- Strong work ethic
- Organization skills are a must
- Excellent verbal and written communication skills
- Previous experience in an office coordinator role with an emphasis in customer service
- Ability to lift and carry heavy items with minimal assistance up to 50 lbs on a regular basis
- Frequent bending, stooping, and reaching to handle materials or perform tasks
- Ability to stand, walk, and move around the work area for extended periods
- Ability to sit for extended periods while working at a computer
- Perform repetitive motions, including typing, data entry, and handling equipment
- Adequate visual and manual dexterity to operate computers and equipment safely.
Benefits
Comp & perks- two-week paid training
- Equal Opportunity employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrymail handlinginventory managementcustomer service
Soft Skills
organizationcommunicationdiscretionresults orientedstrong work ethiccourtesyrelationship development