IPIRANGA

Junior Digital Performance Analyst

IPIRANGA

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Junior

About the role

  • Drive the performance and relationships of digital products, focusing on KMV, with resellers and franchisees;
  • Increase the number of active service stations using the digital products;
  • Reactivate service stations that have stopped using the digital products;
  • Maximize station loyalty and engagement results;
  • Maintain daily contact with the commercial team and resellers to monitor product performance;
  • Analyze the performance of your client portfolio (resellers in your directorate) to identify improvements and take action;
  • Organize and lead meetings, emails and communications via Teams with commercial teams to encourage product use, correct processes and guide the pursuit of results.

Requirements

  • Experience in customer service and client relationship management. Experience in a call center is a plus. Knowledge of the gas station market is desirable;
  • Resilience, organization, communication, emotional intelligence, empathy, and teamwork;
  • Intermediate Excel skills (spreadsheet manipulation, formulas). Knowledge of Jira, Trello and Miro is desirable;
  • Bachelor's degree (completed)
Benefits
  • Flexible working hours
  • Childcare assistance for employees with a child with disabilities
  • Variable compensation program (performance-based pay)
  • Private pension plan
  • Longevity/service-time bonus
  • Online therapy and nutritional counseling
  • Newborn welcome package
  • Corporate university (corporate training programs)
  • Reimbursement for glasses and contact lenses
  • Medication assistance
  • Vaccination assistance
  • Market-standard benefits: Gympass; meal and grocery vouchers (VR/VA); transportation voucher (VT); health and dental insurance; life insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceclient relationship managementExcelspreadsheet manipulationformulas
Soft Skills
resilienceorganizationcommunicationemotional intelligenceempathyteamwork
Certifications
Bachelor's degree