Systems Support Analyst – Junior
IPIRANGA
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Job Level
Tech Stack
About the role
- **Mission:**
- Support of systems related to Digital Products, focusing on stability, fixes, and identifying improvement opportunities, with the goal of delivering the best experience for the end user.
Requirements
- **Prerequisite:**
- Experience in systems support, performing troubleshooting in environments, log analysis, code analysis, environment testing, monitoring alert analysis, recurrence analysis, Postman, data gathering and automations.
- Experience in systems support, performing troubleshooting in environments, log analysis, Postman.
- **Soft skills:** Organization, empathy, resilience, proactivity, communication, and enjoying challenges.
- **Technical skills:**
- Knowledge of Java;
- Knowledge of programming logic;
- Knowledge of T-SQL and PL/SQL;
- Knowledge of ITIL and Agile processes;
- Experience with ServiceNow, Jira and Confluence;
- Knowledge of monitoring tools such as Datadog;
- **Education:** Degree in Technology or related fields.
Benefits
- 🕗 Flexible working hours
- 💙 Assistance for employees with children with disabilities
- 💰 Variable compensation program
- 🏦 Private pension plan
- 💸 Length-of-service bonus
- 🧘🏻♀️ Online therapy & nutritional counseling
- 👶🏻 Birth package
- 📚 Corporate university
- 👓 Reimbursement for glasses and contact lenses
- 💊 Medication assistance
- 💉 Vaccine assistance
- 🏭 Market benefits: Gympass, meal/food vouchers (VR/VA), transportation voucher (VT), Health and Dental plans, life insurance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Javaprogramming logicT-SQLPL/SQLITILAgile processes
Soft Skills
organizationempathyresilienceproactivitycommunication