iPiD

Associate Implementation, Customer Success Specialist

iPiD

full-time

Posted on:

Location Type: Remote

Location: Romania

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Tech Stack

Cloud

About the role

  • **Core Responsibilities:**
  • **Pre-Sales (25%)**
  • - Support sales team in client-facing pre-sales activities, acting as a trusted partner to prospects.
  • - Assist in preparing demos, presentations, and technical documentation to help secure client sign-ups.
  • - Collaborate with senior specialist to understand client requirements and translate them into actionable solutions.
  • **Implementation (25%)**
  • - Assist in the implementation of iPiD’s solutions, ensuring smooth onboarding and integration for clients.
  • - Work with clients to gather requirements and support technical setup, focusing on APIs and workflows.
  • - Coordinate with Technology and Product teams to support integration tasks and troubleshoot basic issues.
  • - Document lessons learned and contribute to internal knowledge-sharing resources.
  • **Customer Success (50%)**
  • - Serve as a primary point of contact for clients post-implementation, fostering long-term relationships and client satisfaction.
  • - Deliver ongoing training, enablement sessions, and best-practice guidance to help clients maximize the value of iPiD’s solutions.
  • - Monitor client usage data and feedback to identify pain points, opportunities for improvement, and potential expansion.
  • - Proactively identify and escalate client issues or risks to senior team members before they impact client experience.
  • - Support retention and advocacy efforts by ensuring clients achieve measurable success with iPiD’s solutions.

Requirements

  • - Minimum 2 years of experience in client-facing/customer success roles preferably within the fintech or financial services sector
  • - At least 1 year of experience working with APIs and web-based software (SaaS)
  • - Strong understanding of software development lifecycle and technical implementation processes
  • - Strong pre-sales and client relationship management experience, beyond ticketing or customer service.
  • - Familiarity with APIs, databases, and cloud technologies
  • - Knowledge of OpenPGP and RSA is an added advantages
  • - Proficient in project management tools and methodologies
  • - Excellent problem-solving skills and a customer-first approach
  • - Strong communication skills in English, with the ability to communicate technical concepts to non-technical stakeholders effectively
  • - Ability to manage multiple projects and priorities simultaneously
  • - Demonstrated ability to manage multiple customer relationships simultaneously
  • - Driven and proactive with a strong attention to detail
  • - Self-starter with the ability to work independently while being a reliable and collaborative team player
  • - Experience working in a globally distributed start-up or high-growth environment is a plus
  • - You must have the authorisation to work in the EU**
Benefits
  • **What do we offer?**
  • You will work with a team of world-class fintech and payments veterans to shape up the future of payments, and will also have:
  • - Excellent growth opportunities in global payment services technology
  • - Flexible and collaborative work environment
  • - Competitive salary
  • - Employee Stock Options plan
  • - Discretionary performance bonus
  • - Medical protection allowance
  • - Laptop and accessories
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsweb-based softwareSaaSsoftware development lifecycletechnical implementation processesOpenPGPRSAproject management methodologiesdatabasescloud technologies
Soft Skills
problem-solvingcustomer-first approachcommunication skillsability to manage multiple projectsability to manage multiple customer relationshipsattention to detailself-startercollaborative team playerproactiverelationship management