iPacket

Product Manager

• Partner with Product, Engineering, Support, and Operations teams to validate workflows and improve launch quality
• Support product launches and releases by coordinating readiness activities across teams
• Identify operational risks, edge cases, downstream impacts, and process gaps prior to release
• Assist with release validation, issue tracking, and user acceptance testing activities when needed
• Help improve release processes, documentation standards, and operational handoffs
• Contribute to a culture of continuous improvement across product delivery, communication, and operational workflows
• Serve as a connective point between Product, Engineering, Support, Operations, and other business teams
• Help improve visibility into current initiatives, product capabilities, and upcoming releases
• Coordinate communication related to product changes, operational impacts, and internal enablement
• Gather and synthesize feedback from internal stakeholders to identify recurring friction points and improvement opportunities
• Help identify opportunities to improve internal tooling, workflows, and operational processes
• Support roadmap initiatives related to internal systems, process optimization, and operational scalability
• Independently coordinate and drive smaller-scale operational and workflow improvement initiatives
• Partner with stakeholders to improve efficiency across product delivery and support workflows
• Explore opportunities for automation and AI-assisted workflow improvements
• Partner with Product Managers to maintain clarity, alignment, and operational follow-through across initiatives
• Review and organize enhancement requests, operational feedback, and reported issues
• Help maintain clarity and alignment within project management and tracking systems
• Support ongoing product operations and process improvement initiatives

Associate Product Manager