Implementation Engineer I

IPA™

Implementation Engineer installing and configuring scrub and linen automation solutions at hospitals. Training clients and troubleshooting issues during and post-implementation while traveling nationwide.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $31 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in equipment installation, troubleshooting, and client training, with a strong focus on communication and service orientation. Proficient in system administration tasks and capable of managing travel and expenses efficiently.

Highest-signal resume keywords

Equipment InstallationTroubleshooting Hardware and SoftwareClient Training and SupportLinux System AdministrationSalesforce Case Documentation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

WiringSolderingNetworkingMulti-Meter UsageOscilloscope UsageClearview Software InstallationPreventative MaintenanceMechanical TroubleshootingElectrical TroubleshootingField Technician Experience

Soft Skills

Strong Communication SkillsService-Oriented MindsetProblem-SolvingAdaptabilityEnthusiasm for Learning

Tools & Technologies

Microsoft OfficeSalesforceTest Equipment

Certifications & Qualifications

Valid Driver's LicenseImmunizations for Hospital Site Access

Industry Keywords

Onsite InstallationClient EngagementImplementation ChallengesTechnical SupportHealthcare Equipment

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Travel onsite to execute installations — uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation.
Serve as the face of IPA onsite, introducing end users (nurses, physicians, administrators) to new equipment and processes and instilling confidence from day one.
Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave.
Troubleshoot and resolve complex hardware, software, firmware, and networking issues — both during implementations and on the highest-escalated service calls.
Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes.
Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration.
Execute preventative maintenance visits with an eye toward the long-term health of the client's overall program, not just the individual machine.
Communicate proactively and clearly — daily progress emails, timely escalations, and accurate case documentation in Salesforce — keeping the right people informed at the right time.
Manage your own travel and expenses efficiently and responsibly, balancing time, cost, and convenience while traveling approximately 80% of the time.
Anticipate common implementation challenges before they arise, and contribute lessons learned to help make future implementations easier for the whole team.

Requirements

What you’ll need

Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal.
A problem-solver who enjoys tackling complex and simple issues alike with enthusiasm.
A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders.
Strong communication skills, with the flexibility to adapt your style to different audiences.
Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning.
Ability to travel at least 80% of the time and work independently from a home office.
Ability to lift a minimum of 100 lbs. and perform regular pushing, pulling, stooping, bending, and lifting.
A valid driver's license and the ability to maintain immunizations required for hospital site access.
Working knowledge of Microsoft Office; experience with Salesforce is a plus but not required.

Benefits

Comp & perks

Generous paid time off and company holidays
Comprehensive healthcare coverage including medical, dental, vision, and Telemedicine
Health Savings Account (HSA) with company contributions, plus optional FSA plans
Company-paid life and disability insurance
401(k) with company match to support your retirement goals
Employee Stock Purchase Plan (ESPP) — own a piece of what you're building
Tuition reimbursement to support continued learning and development
Paid parental leave for when your family grows