IP Pathways

Solutions Engineer

• Develop solutions to solve highly complex technical and business issues
• Maintain a high level of proficiency and knowledge in data center technology product
• Participate in project planning and preparation
• Assist with knowledge transfer to the field engineering organization
• Participate in strategic meetings with senior leaders both internally and with customers

Solutions Architect

Implementation Specialist

• Onboarding and migration of client into IP Pathways’ AdaptiveCloud Cloud Infrastructure platform.
• Implement and manage backup and disaster recovery solutions (both third-party and in-house).
• Configure and manage Microsoft environments, including Active Directory, Windows Server, and Microsoft 365.
• Support the onboarding and management of client infrastructure across hybrid and cloud environments.
• Develop and improve automation, orchestration, and monitoring processes to increase operational efficiency.
• Document processes, contribute to process improvement initiatives and ensure high-quality service delivery.
• Mentor and provide technical guidance to fellow engineers.

Senior Systems Implementation Engineer

Engineer

• Troubleshoot and resolve advanced issues involving Windows Server, Active Directory, Microsoft 365, virtualization, and storage solutions, and other complex infrastructure issues
• Serve as a Tier 3 escalation resource for various other teams throughout the company
• Perform root cause analysis for recurring or high-impact incidents and recommend long-term solutions
• Collaborate with Managed Services, Implementation, and Field Engineering teams on cross-functional technical issues
• Apply sound engineering judgment to balance urgency, risk, and long-term system stability
• Mentor and guide Tier 2 engineers and other technical team members through coaching and knowledge sharing
• Provide technical direction and best-practice guidance across infrastructure-related work
• Improve and maintain technical documentation, knowledge base articles, and standard operating procedures
• Contribute to the refinement of escalation paths, troubleshooting standards, and operational processes
• Participate in an on-call rotation and provide after-hours support as required

Solutions Architect

Senior Systems Implementation Engineer

Systems Escalation Engineer