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Junior Support Analyst
Ipê DigitalCustomer Support Analyst ensuring customer satisfaction by addressing inquiries via multiple channels. Join a tech company providing strategic solutions for the optical market in Brazil.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities through effective communication and problem-solving skills, while maintaining organization and attention to detail in all interactions.
Highest-signal resume keywords
Customer Support ExperienceStrong Verbal Communication SkillsStrong Written Communication SkillsOrganized and Detail-OrientedDigital Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Industry Keywords
Customer RequestsSupport IssuesCustomer InteractionsFull-Time AvailabilityResident of Uberlândia
About the role
Key responsibilities & impact- Respond to customer requests via chat, phone, email, etc.
- Identify and resolve customer support issues
- Record all customer interactions and support activities
Requirements
What you’ll need- Availability to work full-time
- Strong verbal and written communication skills
- Experience in customer support
- Organized and detail-oriented
- Comfortable using digital tools
- Resident of Uberlândia (MG)
Benefits
Comp & perks- Meal voucher (Flash)
- Health insurance through SulAmérica
- Dental plan through MetLife
- Childcare assistance
- Day off during your birthday month
- Home office allowance
- Transportation voucher reimbursement