Client Support Executive – FTC

IOSH

Client Support Executive providing administrative support and customer service for IOSH. Involves guiding customers and colleagues through processes with excellent service standards.

Posted 4/23/2026contractLeicester • 🇬🇧 United KingdomMid-LevelSenior💰 £23,510 per yearWebsite

About the role

Key responsibilities & impact

Provides administrative support across the Commercial Development team
Guides customers and colleagues through the process and requirements for application, approval, and licencing of training providers and trainers
Offers administrative support to the sales teams for Tailored Course Approvals and Instructional Design agreements
Uses a variety of communication tools such as email, telephone and team’s meetings
Follows internal policies and processes accurately and efficiently
Delivers excellent administration and customer service to both internal and external stakeholders
Takes ownership of customer enquiries relating to IOSH procedures, criteria and training products
Resolves issues to support projects such as the introduction of digital platforms for workbooks and certification.

Requirements

What you’ll need

Customer Service experience with excellent communication skills
Experience of working in a fast-paced environment
Experience of time management and organisation skills with the ability to multi–task and prioritise effectively to meet deadlines.
Administration experience
Knowledge of proficient use of MS Office and internal CRM systems.

Benefits

Comp & perks

Hybrid working and flexibility to ensure a positive work-life balance
25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
Private medical insurance and healthcare cash plan covered by IOSH
Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
Individual performance related pay scheme
Up to five paid volunteering days per year
Employee Assistance Programme to support you and your dependent's wellbeing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrationcustomer servicetime managementorganisationmulti-taskingprioritisationcommunication

Soft Skills

excellent communication skillsownershipproblem-solving

Certifications

IOSH