Borrower Services / Account Resolution Specialist

IonTuition

Administration Associate managing borrower correspondence and account servicing at IonTuition. Ensuring compliance with policies and serving as a key contact for borrowers and third parties.

Posted 7/24/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in borrower account servicing, compliance with regulatory requirements, and effective communication with stakeholders. Proficient in managing sensitive information and resolving disputes while maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

Consumer Account ServicingRegulatory ComplianceFair Credit Reporting Act (FCRA)Analytical Problem-SolvingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceDispute ResolutionBankruptcy ProceduresAccount VerificationPayment History Analysis

Soft Skills

Excellent Communication SkillsAttention to DetailOrganizational SkillsDiscretion with Confidential InformationAbility to Manage Multiple Priorities

Tools & Technologies

Servicing SystemsAccount Management Systems

Industry Keywords

Consumer Finance RegulationsCorporate AdministrationBorrower ServicesCredit Bureau Reporting

About the role

Key responsibilities & impact

Manage borrower correspondence and account maintenance activities while ensuring compliance with company policies, regulatory requirements, and service level expectations.
Serve as a key point of contact for borrowers, credit bureaus, attorneys, and authorized third parties.
Handle account research, verification requests, disputes, bankruptcy-related inquiries, name changes, power of attorney (POA) documentation, and other account servicing functions.
Respond to written and verbal borrower inquiries regarding account status, payment history, account ownership, and servicing matters.
Prepare and send correspondence related to account verification, payment history requests, payoff information, and account updates.
Research and resolve borrower concerns in a timely and professional manner.
Investigate consumer disputes received directly from borrowers and through credit reporting agencies.
Review account documentation, payment records, and reporting history to determine dispute validity.
Coordinate corrections and updates to credit bureau reporting when appropriate.
Review and process bankruptcy notifications and related legal documentation.
Verify bankruptcy status through court records and approved resources.

Requirements

What you’ll need

High school or equivalent
1-3 years corporate administration, accounting, or borrower services experience
Strong understanding of consumer account servicing practices and regulatory requirements
Knowledge of Fair Credit Reporting Act (FCRA), bankruptcy procedures, and consumer finance regulations preferred
Excellent written and verbal communication skills
Strong analytical and problem-solving abilities
Exceptional attention to detail and organizational skills
Ability to handle sensitive and confidential information with discretion
Proficiency with Microsoft Office and servicing/account management systems
Ability to manage multiple priorities in a fast-paced environment
Ability to maintain a quiet, distraction-free work from home environment
Occasional local travel to in-person meetings

Benefits

Comp & perks

Medical Benefits through BCBS
Dental Benefits through DeltaDental
Vision Benefits through DeltaVision
Flexible Spending Account
Short and Long term disability
Life Insurance
401(k)
Advancement opportunities
Work from home
Company provided equipment