IONOS

3rd Level Engineer – InterNetX Team

IONOS

full-time

Posted on:

Location Type: Hybrid

Location: Bucharest • Romania

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Job Level

Entry Level

Tech Stack

DNSDockerElasticSearchLinuxMySQLNoSQLPostgresPython

About the role

  • Be an expert in the products supported and have an advanced understanding of the related business processes.
  • Identify, troubleshoot, analyze and resolve highly complex issues within defined service level expectations.
  • Identify proactive ways to reduce the number of issues and support cases.
  • Monitor all internal processes and identify any potential issues.
  • Escalate unresolved problems to development teams.
  • Provide highly complex technical support to Customer Care agents.
  • Participate in development process to ensure complete understanding of new products or new features.
  • Effectively analyze applications logs to discover any underlying issues or trends.
  • Perform adhoc operations through data fixes.
  • Create and maintain automation scripts.
  • Act as key contact for internal clients and external partners in support of technical problems.
  • Addresses all technical problems to forecast any potential complex issue.
  • Create and update support and operation documentation.

Requirements

  • Strong analytical, investigative and diagnostic skills.
  • Extensive knowledge about Domains lifecycle, DNS, and SSL.
  • Strong knowledge of Linux operating systems.
  • Scripting ability especially using Python.
  • Knowledge of MySQL, Postgres and NoSQL DBs.
  • Knowledge of containerization technologies (Docker).
  • Experience with ElasticSearch and log analysis tools.
Benefits
  • Access to local/international trainings, development and growth opportunities, including access to e-learning platforms, covering both technical and soft skills areas;
  • Modern technologies, product responsibility;
  • Flexible work schedule;
  • Hybrid work option;
  • Medical services package from one of two private providers;
  • 25 vacation days per year;
  • Substitute days off for public holidays that occur on the weekend;
  • Meal tickets;
  • Internal referral program;
  • Employee anniversary program;
  • Team events, networking events organized to promote a passionate, creative and diverse culture;
  • Summerfest and Winterfest parties;
  • Of course, coffee, soft drinks and fresh fruits are on us in the office.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Linux operating systemsPythonMySQLPostgresNoSQLDockerElasticSearchlog analysisautomation scriptsdata fixes
Soft Skills
analytical skillsinvestigative skillsdiagnostic skills