Customer Service Process Automation, AI Specialist
IONITY
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- Develop and implement AI‑assisted customer service solutions (e.g. chatbots, virtual agents, AI‑enabled self‑service)
- Ensure solutions meet service quality, usability, trust, and reliability standards
- Identify and automate customer service processes to improve quality, consistency, and efficiency
- Design end‑to‑end automated workflows supporting case handling and resolution
- Develop AI‑assisted insights from customer service interactions (b2c and b2b) and feedback
- Implement AI tools supporting agents (e.g. response suggestions, summarization, next‑best‑action)
Requirements
- Hands‑on experience with automation and AI‑enabled customer service tools
- JIRA knowledge a plus
- Strong understanding of customer service workflows and KPIs
- Analytical and solution‑oriented mindset
- Strong collaboration and communication skills
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-assisted customer service solutionschatbotsvirtual agentsautomationcustomer service processesend-to-end automated workflowsAI toolsresponse suggestionssummarizationnext-best-action
Soft Skills
analytical mindsetsolution-oriented mindsetcollaboration skillscommunication skills