IONITY

Service Partner Manager

IONITY

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇺 Anywhere in Europe

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Job Level

Mid-LevelSenior

About the role

  • Hold end-to-end accountability for the performance, governance, and continuous development of IONITY’s service partners across 24 European countries
  • Ensure high-quality, reliable network operations by driving SLA and KPI compliance, leading performance management, and continuous improvement initiatives
  • Act as the primary escalation owner for critical service issues
  • Safeguard network availability, service quality, and operational efficiency in alignment with IONITY’s service and maintenance strategy
  • Manage and monitor service partner performance against contractual SLAs, KPIs, and operational targets
  • Build and maintain strong, long-term relationships with service partners
  • Lead regular service partner performance reviews (e.g. QBRs)
  • Drive continuous improvement initiatives together with service partners
  • Ensure service partners’ compliance with contractual obligations and operational processes
  • Support contract lifecycle activities, including onboarding of new service partners, scope alignment, and input to contract negotiations and renewals
  • Collaborate closely with internal stakeholders to align service partner performance with business and network objectives
  • Lead and coordinate European-wide service campaigns and retrofit projects in collaboration with service partners

Requirements

  • Bachelor’s degree in Engineering, Business Administration, Operations Management, or a related field
  • Minimum 1–3 years of relevant experience (background in operations, service management, supplier/partner management, or field services is a plus)
  • Strong organizational and coordination skills with the ability to manage multiple service partners, countries, and initiatives in parallel
  • Excellent stakeholder management skills, with the ability to build trust and influence both internal teams and external service partners
  • High level of accountability: ready to take ownership of service performance, partner relationships, and critical network initiatives
  • Multitasking and flexibility: able to adapt quickly to changing priorities in a dynamic operational environment
  • Collaborative mindset with proven experience working across cross-functional teams within Network Operations or related areas
  • Technical understanding or background is a plus, enabling you to effectively engage with service partners and understand network operations challenges
  • Very strong communication skills in English (additional European languages are a plus).
Benefits
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
operations managementservice managementsupplier managementperformance managementcontract negotiationKPI complianceSLA compliancecontinuous improvementnetwork operationsservice quality
Soft skills
organizational skillscoordination skillsstakeholder managementtrust buildinginfluenceaccountabilitymultitaskingflexibilitycollaborationcommunication skills
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Business AdministrationBachelor’s degree in Operations Management