Operations Specialist
invygo
full-time
Posted on:
Location Type: Hybrid
Location: Cairo • 🇪🇬 Egypt
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver exceptional customer experiences in every interaction with customers, car dealers, or Invygo teammates.
- Manage and resolve a high volume of requests and complaints with confidence and efficiency.
- Collaborate with cross-functional teams (engineering, data, marketing) to develop processes and products that enhance customer experience.
- Handle daily WhatsApp requests from dealers, ensuring timely and accurate responses.
- Support the operations team in managing escalated scenarios and provide solutions to complex issues.
- Occasionally handle challenging customer interactions in-person and over the phone.
Requirements
- Bachelor’s degree with experience in Customer Experience (CX) or the hospitality industry.
- Proficiency in both English and Arabic, with strong verbal and written communication skills.
- Excellent computer skills, including experience with Office, Google Suite, or other platforms.
- Strong troubleshooting, multitasking, and organizational abilities.
- The ability to structure your day effectively to meet targets.
- Preferred: passion for helping people, comfort working in startup environment (Agile, Sprint), high attention to detail, positive can-do attitude, team player.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Experience (CX)troubleshootingmultitaskingorganizational abilitiesverbal communicationwritten communication
Soft skills
customer servicecollaborationproblem-solvingattention to detailpositive attitudeteam player
Certifications
Bachelor’s degree