Analista de Operações Sênior – Customer Success and RevOps Systems
RD Station
CloudGo
Senior Business Analyst – Revenue Operations
Involves
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
Tech Stack
SQL
About the role
- Analyze full-funnel performance: Acquisition (Marketing), Sales, and Retention (Customer Experience/CX).
- Critically analyze the area's routines, processes and projects, ensuring data-driven analysis with a focus on people, efficiency, and results.
- Perform business analyses and process mapping according to area needs, using process evaluation methodologies to identify bottlenecks, produce actionable recommendations, and redesign processes when necessary.
- Analyze, review, and develop KPIs to monitor results and activities, recommending the most suitable indicators for the area's/business's needs.
- Contribute to implementing improvements in the systems of supported areas by providing insights and/or leading projects.
- Participate in and contribute to meetings for the supported area, preparing presentations, analyzing data, and producing reports.
- Manage cross-functional projects, identifying prioritization needs and interdependencies between areas, assisting in conflict resolution, and ensuring project documentation and communication.
- Track strategic projects, evaluating interdependencies and synergies among initiatives.
- Draft process documentation such as standard operating procedures and policies in partnership with the Enablement subarea.
- Promote and instill a culture of problem-solving and methodologies focused on efficiency and value creation.
- Ensure matrix communication: understanding, engagement, and alignment among stakeholders, following the RACI matrix.
Requirements
- Strong experience in Business Analytics, with a focus on SaaS or digital companies;
- Deep knowledge of funnel metrics (MQL, SQL, conversion rate, sales cycle, churn, LTV, etc.);
- Strong ability to engage strategic stakeholders, translating business needs into actionable analyses;
- Ability to lead cross-functional analytical projects, collaborating with teams such as Marketing, Sales, Product, and CX;
- Ability to create presentations with clear storytelling focused on decision-making;
- Experience with Salesforce;
- Intermediate Excel/Google Sheets skills.
Benefits
- Remote-first & Anywhere Office culture – Work from anywhere.
- Caju Card (Visa) to use for: groceries, meals, transportation, culture, health, and education. 100% company-paid.
- Birthday day off - In your birthday month, choose one day off to enjoy as you wish.
- Health and dental insurance to cover you and your dependents.
- Wellhub – In partnership with Caju+, choose the plan that best suits you with special conditions; your parents and legal dependents can also benefit.
- Conexa Saúde - 2 online psychotherapy sessions and 2 online nutrition sessions - 100% company-funded.
- Discounts on medications and exams at the Navdasa network;
- Life insurance for your security and peace of mind;
- Monthly education budget to invest in your professional growth;
- Annual Profit Sharing / Results Participation Program;
- Extended maternity and paternity leave;
- Additional days off between Christmas and New Year to spend with loved ones;
- Commuter allowance (depending on work model) 100% company-paid.
- Partnership with Guapeco pet insurance to care for your pet.
- Various partnerships and exclusive discounts for you.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Business Analyticsfunnel metricsMQLSQLconversion ratesales cyclechurnLTVprocess mappingKPI development
Soft skills
stakeholder engagementcross-functional collaborationpresentation skillsproblem-solvingcommunicationconflict resolutiondata analysisproject managementdecision-makingstorytelling