Analyst

• Triage, log, and prioritize incoming Service Desk requests according to established guidelines
• Ensure full compliance with employee onboarding / offboarding standards
• Perform Tier 1 technical support for IT hardware, software, and business productivity tools (e.g., Microsoft 365, Okta, Slack)
• Monitor, update, and support corporate endpoints through approved MDM solutions (Intune, Jamf)
• Escalate unresolvable tickets to the appropriate queue or Modern Desktop leadership
• Support conference room technology and basic A/V setup for employees
• Create and maintain end-user documentation and knowledge base articles
• Maintain awareness of IT Service Desk best practices and apply them to daily operations
• Assist Facilities and office administrators with basic physical tasks (e.g., desk setup, cable management) as required
• All other duties as defined by Modern Desktop leadership

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