Customer Marketing Manager – VIP Onboarding, Customer Engagement
InvoiceCloud, Inc.
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $95,000 - $115,000 per year
About the role
- Connect with new clients who are ready to begin marketing efforts during implementations.
- Conduct Teams trainings on online payment adoption best practices.
- Create and customize marketing materials for clients as needed.
- Own the strategy, execution, and content for the monthly customer newsletter.
- Source and manage customer gifts and swag for surprise-and-delight initiatives.
- Regularly analyze performance, communicate insights clearly, and apply learnings to improve customer engagement, retention, and overall experience.
Requirements
- Bachelor’s degree
- 5+ years of experience in marketing or marketing communications
- Experience working directly with customers
- Proficiency in Salesforce, MS Word, Excel, and PowerPoint
- Knowledge of Adobe tools (Acrobat, InDesign, Photoshop, Illustrator)
- Preferred: Marketo email marketing skills, Sendgrid or other email platform mastery
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
marketingmarketing communicationsemail marketingcustomer engagementcustomer retentionperformance analysiscontent creationcustomizationonline payment adoptionnewsletter strategy
Soft Skills
communicationcustomer relationship managementtrainingstrategic thinkingcreativityinsight analysisorganizational skillsexecutioncollaborationproblem-solving
Certifications
Bachelor’s degree